Last year, the average end-to-end delivery time for express services shortened by 2.66 hours year on year.

　　On April 8, the State Post Bureau announced the results of the 2025 express service satisfaction survey and timeliness delivery rate test. The survey showed that last year's public satisfaction score for express services was 85 points, an increase of 0.4 points compared to the previous year. Among the five secondary indicators evaluated, satisfaction scores for order placement, information inquiry, and service issue handling increased year-on-year, while satisfaction scores for pickup and delivery decreased year-on-year. In terms of service areas, the quality of services in cities in the western region improved significantly.

　　Last year, the average total time for express services was 51.22 hours, a reduction of 2.66 hours compared to the previous year. Breaking it down by stages, the average time for the origin processing stage was 7.88 hours, an increase of 0.39 hours year-on-year; the average time for the transportation stage was 31.45 hours, a reduction of 2.5 hours year-on-year; the average time for the destination processing stage was 8.8 hours, a reduction of 0.47 hours year-on-year; and the average time for the delivery stage was 3.09 hours, a reduction of 0.08 hours year-on-year. The 72-hour delivery rate was 87.04%, an increase of 3.09 percentage points year-on-year.

　　This survey covered 50 cities, including municipalities directly under the central government, provincial capitals, and 19 cities with high express business volumes, involving nine express service brands such as China Post Express and SF Express.